Great Ocean Walk Terms and Conditions
The walking trips and all services provided by Walk 91 / Apollo Bay Surf & Kayak of Shop 8, 157-159 Great Ocean Road, Apollo Bay 3233, Australia, (abn 79 091 981 166) is hereafter referred to as Walk 91.
You and your group acknowledge that component services such as accommodation, meals,
sightseeing, some transport etc. are supplied by subcontractors to Walk 91. Walk 91 does not accept liability for the actions of these subcontractors. All accommodation is standard unless otherwise stated. All walking itineraries are independent and operate without a guide unless otherwise indicated.
Your booking becomes valid after Walk 91 has received both your deposit / payment. You are therefore accepting upon paying your deposit / payment, that you and all members of the group accompanying you have read the terms of booking, and all conditions, and acknowledge that you will adhere to all advice given. The person making a group booking is presumed to have such aurthority from other members of the group. A group booking is a booking made for more than one person, and all payments must be made by one person representing the group.
Group price quotations:
Group itinerary prices (based on a specific number of walkers travelling together) no longer apply if the quoted number of walkers do not all pay in full. The total itinerary price will be
i) covered by the remainder of walkers wishing to walk or
ii) cancelled, & cancellation fees applied as described below
Guided Walk bookings: Single walkers will be paired up with other travellers of the same sex on a twin/ triple share basis. If you are travelling as a couple you can request a private double room. A 15% deposit is required per person is required to secure your booking. This itinerary needs 6 people or more to commence. If a group size of 6 people is not reached you can either choose another departure date or receive a full refund. Please check with us on numbers before booking flights or incurring any travel expenses. Walk 91 is not responsible and you release and forever abandon any claim you may have against Walk 91 in relation to any incidental expenses you may have incurred as a result of your altered / cancelled booking such as visas, vaccinations, non refundable flights or loss of enjoyment etc.
Kayaking included in the price of the guided walks.
This is a complimentary activity when you pay for a guided walk. There is no refund available if the tour is cancelled due to adverse weather conditions and the tour is not transferrable to another date. Walk91 have the right to refuse participants if they cannot swim 50 metres. Every participant must fill out a participant declaration before the tour commences.
All prices are in Australian Dollars (AUD$)
Self guided walk packages: A 30% deposit is required for Walk Packages at the time of booking to confirm your reservation. All payments must be made by one person representing the group.
Guided walk packages: A 15% deposit per person is required on booking.The balance is payable 30 days prior to arrival date for guided and self guided walks.
Transport bookings / Transfers / Activities Only: Full payment is required 7 days prior to arranged date.
Once your reservations have been confirmed one alteration will be made without additional charges, but all subsequent changes will attract a minimum fee of AUD$35.00 per file.
Walk Packages: Bookings made within 10 days of departure require substantial extra processing and incur additional communication costs. Walk 91 reserves the right to charge an additional fee of AUD$35 per file to cover these costs. The application of this fee will be confirmed prior to the initiation of reservations. In the case of late bookings full payment is required at the time of booking.
Walk Packages: Payments not made by the due date result in increased processing and communication costs in which case Walk 91 reserves the right to impose a minimum fee of AUD$35 per file.
Walk Packages: A fee of AUD$35 per file will apply to rebook your accommodation / make any changes to your itinerary. Any amendments to your holiday arrangements made once a detailed itinerary has been emailed will incur the reissue fee.
We appreciate that in some cases customers have to cancel their bookings. In the event of
cancellation, you agree to pay the cancellation fees listed below. Travel insurance is strongly recommended & provides protection against most legitimate reasons for cancellation. For any bookings cancelled after reservations have been confirmed and up to:
30 plus days prior to departure – loss of deposit
30 days or less prior to departure – 100% of the full price of the total price.
No refund is available after departure of a tour has commenced.
Self guided group itinerary prices (based on one or more walkers travelling together) no longer apply if the quoted number of walkers do not intend to walk, or cancel for any reason. The total itinerary price will be
i) covered by the remainder of walkers wishing to walk or
ii) cancelled, & cancellation fees applied as described above
Walk 91 are happy for you to find replacement walkers, to replace those who have dropped out of the group booking. Walk 91 will not individually refund walkers in the group who wish to cancel. The group (more than one person) is treated as one booking, not individual bookings. Valid refunds, as per the conditions listed, are only given to the person representing the group, who made the group payment/ booking.
Transport bookings / Transfers / Surf, Kayak, Bike Activities only: Full payment is required for all transport bookings / transfers / activities 7 days prior to arranged date. If you cancel your booking, giving us 7 days notice or more, you will be refunded (minus a 10% booking cancellation fee). For less than 7 days notice, 50% of your payment will be refunded. If you cancel on the day of pick up, No refund will be given.
If you depart your Walking Packages / Transport bookings / Transfers / Activities for any reason after arrival (including cancellation due to adverse weather conditions*), no refunds will be made. If you are forced to leave your itinerary / activity early involuntary, no refunds will be made. (We recommend travel and cancellation insurance). *In the event of a fire, or threat of a fire, the Otway National Park/Great Ocean Walk may close. Walk 91 will do as much as is possible to find you alternative accommodation in the area at your own cost. No refunds will be given.
In the unlikely event that we are unable to operate for any reason, Walk 91 reserves the right to cancel any booking. If Walk91 cancels a confirmed booking you may choose between alternative dates (of equal value) or a full refund.
Walk 91 reserves the right to make changes to your itinerary that is necessary for the trip to operate. If the alterations change the nature of the trip significantly beyond the description / original itinerary we will advise you as soon as possible and offer you a choice of accepting the altered itinerary (with any corresponding price adjustment), or transfer to another trip or date. Walk 91 is not responsible and you and your group release and forever abandon any claim you may have against Walk 91 in relation to any incidental expenses you may have incurred as a result of your altered / cancelled booking such as visas, vaccinations, non refundable flights or loss of enjoyment etc.
Walk 91 reserves the right to change any of the prices or services or other particulars contained in the brochure/ website. If there is a change we will notify you more than 30 days in advance of your trip and you will have the option of accepting the change or obtaining a full refund.
Walk 91 strongly advise taking out insurance for medical expenses, (especially overseas visitors) for unforeseen losses, damage or injury, cancellation due to adverse weather conditions (including fire and flooding) , cancellation fees and loss of luggage.
Please note that in the event of a bush fire (or flood), or closure of the Otway National Park due to potential fire/flood danger, you must adhere to all instructions issued by Parks Victoria for your safety. If you are unable to walk on any given day due to the closure of the Great Ocean Walk, Walk91 will arrange for you to be transferred to Apollo Bay, or you will be asked, if safe, to rest at your accommodation providers. Your walk will resume as the itinerary states, for the day of which it was planned. Walk91 accept no responsibility for any sections of the walk missed from the itinerary due to park closure. For residents of Australia, in the case of extreme emergency please ensure that your ambulance registration is up to date, before you leave home, as this cost is payable by yourselves.
You and your group acknowledge that if required Walk 91 would arrange medical or hospital
treatment (including ambulance transportation) for you and for all members of the group. By
confirming your booking you and your group authorise such action being taken and agree to meet all costs associated with such action.
Walk 91 itineraries are for people in good health. It is your responsibility to walk or partake in any activity, within your ability. We reserve the right to refuse to accept a booking based on any information revealed to us. If you are unsure about your or your group’s suitability for your preferred walk / activity ie kayaking etc. please ask. It is you and your group’s responsibility to behave sensibly on the walk and not take risks. Stay on marked trails or roads. On Self-Guided trips you must prepare carefully for each walk, paying particular attention to the official Great Ocean Walk map recommended. On payment of your trip you acknowledge that you and your group have the appropriate skills necessary to follow signs/ maps. You are responsible for your own conduct during the trip and agree to indemnify Walk 91 against any consequent liabilities you may incur. You and your group acknowledge that following Walk 91 and Parks Victoria’s guidelines will improve your personal safety, minimise your environmental impact & increase opportunities for wildlife observation. In the unlikely event you get lost and night has fallen, or you are injured on the walk, we recommend that you use the ‘epirb’/ personal locator beacon as provided. On guided trips you accept that the guide must act in the interest / safety of the group.
They are responsible for all aspects of the walking holiday including group safety, enjoyment and satisfactory operation of the trip. They have authority to do whatever is necessary to achieve these objectives, including not allowing you to participate in specific walks for the overall safety and/or interests of the group. You agree to abide with the guides’ decisions. On guided trips, you agree to follow the directions of the tour guide/s. If you are over 80 years of age, we request that you provide us with a note from your doctor to say that you are fit enough to undertake the walk you are booking with us.
On payment of your trip you and your group are accepting that Walk 91 are not responsible for any injury incurred whilst on the Great Ocean Walk or in any accommodation, transportation provided/ recommended. You acknowledge that a Walk 91 itinerary activity has greater risks than normal, because of remoteness from medical assistance, possible roughness of paths, steep ascents and descents, changeability of local conditions including weather, physical exertion required, potential extremes of hot or cold or wet weather, transport delays and personal injury or illness. You and your group acknowledge that your choice of this itinerary / activity is partly because of its greater risks than normally occurring at home or work, and your subsequent satisfaction to be gained from your effort expended. You and your group agree to assume all the risks associated with this itinerary /activity, whether those risks have been specified or not. Therefore please read carefully the safety details on the official Parks Victoria Great Ocean Walk Map, and adhere to any rules and recommendations the guides, accommodation hosts, drivers and food suppliers have in place for your safety.
Smoking is not permitted at any time on the bus / car / in any transport / vehicle. Smoking is not permitted inside any of the accommodation.
If you have a difficulty or complaint during your trip please immediately bring it to the notice of your Walk 91 staff member, or accommodation host. He/she should be able to provide a remedy on the spot so you can continue to enjoy your holiday.